Happy Tails Grooming Privacy Policy
This privacy policy describes how Happy Tails Grooming ("we", "us", or "our") collects, uses, and protects your personal information when you use our online platform or services. We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.
Information We Collect
We collect information necessary to provide our pet grooming services and improve your experience with our online platform. The types of personal information we may collect include:
Information you provide directly: This includes information you give us when you book a service, create an account, contact us, or interact with our service. This may include your name, contact details (such as phone number and email address, although we will not list electronic details here), and details about your pet(s), such as their name, breed, age, health status, and grooming history preferences.
Information collected automatically: When you visit our online platform, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, and information about how you interact with our site. We may collect this information using cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing, operating, and maintaining our grooming services.
Processing your service bookings and managing your appointments.
Communicating with you about your bookings, services, and inquiries.
Sending you important service updates and notifications.
Improving our online platform and services.
Understanding how users access and use our service to enhance user experience.
Complying with legal obligations.
Protecting our rights and safety, and that of our users and others.
With your consent, sending you marketing communications about our services that we think may interest you (you can opt-out at any time).
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a contract: When processing is necessary to fulfill our obligations under a service agreement with you (e.g., to book and provide grooming services).
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).
Legal obligation: When processing is necessary to comply with applicable laws and regulations.
Consent: Where you have provided explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.
Sharing Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data, we will securely delete or anonymize it.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:
The right to access your personal data.
The right to request rectification of inaccurate or incomplete data.
The right to request erasure of your personal data ("right to be forgotten").
The right to request restriction of processing.
The right to object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us as described in the "Contact Us" section below.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device that help us improve our site and your experience.
Third-Party Websites
Our online platform may contain links to third-party websites. This privacy policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, you may contact Happy Tails Grooming by writing to the company.